A week ago, we deployed a major upgrade for our AI Agents: the capability to autonomously complete tasks via API calls. We are now following up with a full API integration with the goal of enabling OrygoAI-Support agents to operate autonomously on Shopify, deliver scalable, human-quality customer support, and free your team for higher-impact work.
New Capabilities include:
Delivering real-time order status updates and shipping tracking info.
Autonomously canceling orders or changing order status.
Updating shipping and customer details for orders.
Adding order notes.
Accessing your Shopify catalog to provide detailed product recommendations, product info, and comparisons.
Accessing and listing order history for your customers.
Preparing return and refund requests on behalf of the customer for easy and faster execution by your back office and logistics team.
Checking coupon code rules and applicability.
How to Integrate
Setting up the integration is super easy. You only need to create a Shopify custom app to generate API credentials and add these credentials to the Integration section in your OrygoAI-Support control panel. This process takes just 5 minutes, and we have prepared an easy-to-follow, step-by-step guide in our docs: https://orygoai.mintlify.app/integrations/shopify-integration.
If you need support integrating Shopify, just throw us an email at engineers@orygo.ai, and we will do it for you in no time.
What’s next
Magento, Salesforce, Zendesk, Gorgias, and Intercom are coming in the next weeks. Expect rapid and continuous heavyweight upgrades from us.
Have a great day!
The OrygoAI Team